Public review replies

A reply to a bad review
is written for everyone who has not bought yet.

The real reader of a public review reply is your next customer. We help you reply with specifics and restraint: acknowledge the exact thing they said, state what you can do, and give a next step the public can see. Actions taken, remedies, and findings are yours to supply, never ours to invent.

Name the specificNo invented actionsNever blame the reader
01

Paste review and reply

0 / 12,000 charactersMinimum 80

Content is used only for this AI request and is not intentionally stored by this site.

02

Review the reply

Your result will appear here

We pin down the specific fact raised, assemble the actions you can actually deliver, and flag the progress and remedies worth verifying.

SAMPLE OUTPUT

Here is exactly what you receive.

This is the complete output for the source text in the demo above: a reply quality score, itemised reasoning, the items to verify against what actually happened, and the drafted reply. It is a demonstration, not a customer case.

SAMPLE

Reply result (sample)

Reply quality score88/100
+50
01

Respond to the specific detail, not a general apology

The original never touched anything the reviewer actually described. It now names the detail they spelled out before stating the fact.

02

Remove the suggestion that the customer was at fault

“Perhaps you used it incorrectly” turns explanation into blame. The sentence is deleted and replaced by an undefensive statement of position.

03

Cut the unbacked action and the time promise

“Assigned a specialist” and “as soon as possible” had no basis and committed to a timeline. They become a slot to confirm and a channel you can state publicly.

Drafted reply
# Reply draft

Thank you for spelling out [THE SPECIFIC DETAIL: which visit, which step].

**On what you raised**: [One sentence stating the fact — no defence, no speculation about cause]

**On our side**: [One action you can actually take and have confirmed]

**Next step**: if you are willing, reach us through [CHANNEL] and we will [HANDLING YOU CAN STATE PUBLICLY].

**To confirm**: whether a specialist has been assigned, and whether any remedy can be offered — neither is asserted here; add them from the actual situation before posting.

WHAT IT DOES

Naming the specific thing beats ten sentences of explanation.

01

Answer the detail they gave

They wrote “waited three days for a reply” — answer that, not a generic complaint nobody made.

02

State only what you can already do

An action not taken must not read as taken. Unstated remedies stay as slots for you to confirm before posting.

03

Explain without blaming

“You may have used it incorrectly” is read by everyone watching. State your position without contesting their experience.

WHY IT IS WORTH DOING

This reply gets read many times.

01

Bystanders are judging your handling

Prospects reading a bad review are assessing whether you handle things well, not who is right.

02

Invented remedies get exposed fast

Claim “a specialist is on it” when nobody is, and the reviewer returns with an update that costs more than silence.

03

Blaming the reader is the costliest sentence

One hint that the customer was at fault destroys whatever goodwill the reply earned, and cannot be retracted.

Note: how a public reply lands depends on your industry, the platform's rules, and what you actually did; there is no general research result for an optimal reply template. This site works on wording and structure only, and gives no legal or public relations advice.

DRAFTING DEMO

One bad review, two replies.

Before

Dear customer, thank you for your review. We deeply apologise for your unpleasant experience. Our product has always been of excellent quality and is loved by users, so perhaps you used it incorrectly. We have assigned a specialist to follow up and will resolve it as soon as possible. Please understand, and we hope to see you again.

Drafted
# Reply draft

Thank you for spelling out [THE SPECIFIC DETAIL: which visit, which step].

**On what you raised**: [One sentence stating the fact — no defence, no speculation about cause]

**On our side**: [One action you can actually take and have confirmed]

**Next step**: if you are willing, reach us through [CHANNEL] and we will [HANDLING YOU CAN STATE PUBLICLY].

**To confirm**: whether a specialist has been assigned, and whether any remedy can be offered — neither is asserted here; add them from the actual situation before posting.

Demo sample: a general apology becomes a response to the specific detail, the hint that the customer misused the product is gone, and the unbacked “specialist assigned” and “as soon as possible” are replaced by slots. Paste your review to get your version (sign-in required; one credit per run).

WHY YOU CAN TRUST IT

We put “no invented remediation” into our product principles.

Actions that did not happen stay out

“Assigned a specialist”, “investigated”, “fixed”, “compensated” become [TO CONFIRM] slots rather than plausible progress.

No timelines promised

“As soon as possible”, “within 24 hours”, “next week” are removed unless your material states them as fact you may publish.

Explanations never become blame

No hint that the reviewer misused the product or misunderstood. Stating a position is fine; denying their experience is not.

Content is not stored

Submitted text is used for this single AI request and is not intentionally persisted. See the Privacy Policy.

FAQ

Ask these before you pay.

Will you write “a specialist is following up”?

No. Actions taken, findings, and remedies are your actual handling. This site leaves a [TO CONFIRM] slot instead.

Can you promise a fix date?

We advise against it and will not write it for you. A public date is read as a commitment, so “soon” or “next week” appears only when your material authorises it.

Is it worth replying to good reviews?

Yes, briefly. Acknowledge the specific detail they mentioned, and skip the marketing, the upsell, and any invented offer.

What does one run cost?

One credit per run, usually done in seconds, returning the draft, the reasoning, and items to verify.

Do credits expire?

No. Credits never expire — whatever you do not use carries over to the next cycle instead of resetting.

Is there batch processing or an API?

Not yet. Each run processes one document and consumes one credit; there is no bulk upload or API today. Email us with your use case and we will assess it.

Is my content stored?

Not intentionally. Text is used for this single AI request only. See the Privacy Policy.

Which reviews fit?

App store reviews, map and platform ratings, e-commerce feedback, social comments — any public review that deserves a public reply.

SIMPLE PRICING

Prove the value before you upgrade.

Starter

$9/ month

For an occasional publishing cadence, with a focused monthly credit allocation.

  • 50 optimization credits per monthly renewal
  • Complete GEO analysis
  • Chinese and English output
  • Markdown export

Pro

Recommended$29/ month

For frequent publishers who iterate on content continuously.

  • 250 optimization credits per monthly renewal
  • Complete GEO analysis
  • Chinese and English output
  • Markdown export

Advanced

$79/ month

Our largest monthly credit allocation, for the heaviest continuous usage.

  • 1,000 optimization credits per monthly renewal
  • Complete GEO analysis
  • Chinese and English output
  • Markdown export
Loading localized prices

Credits never expire: unused credits carry over instead of resetting. Credits apply to this site only and are not shared with other sites.

Prices shown are USD baselines; final currency, taxes, and discounts are determined by Paddle for the checkout location.